What is conducted in the process design step of business process management?

• A. Activities are examined and divided into their individual components.
• B. Workflows are redefined without analysis.
• C. Data models are created from scratch.
• D. Processes are implemented without design.

Answer: (A)

In process design, the focus is on detailing how the work will be done by breaking down each activity into its smallest units. By examining activities and dividing them into their individual components, you create a clear map of tasks, their order, who is responsible, and how data or materials flow between steps. This decomposition helps you see where tasks fit together, where handoffs occur, and where you might introduce improvements or automation before any execution happens.

Redefining workflows without analysis skips the essential understanding of current and desired states, so it isn’t a sound design approach. Creating data models from scratch can be part of broader design work, but it isn’t the core activity of process design, which centers on the sequence and structure of the work itself. Implementing processes without design bypasses the planning step that ensures you’ve mapped and optimized the flow before putting it into action.